Politique de remboursement
We ask that you please think-before-you-buy with Common Stitch. As all of our products are custom made-to-order we do not accept returns or exchanges unless the garment has a fault. We are a brand that is trying to spread our knowledge around sustainable fashion choices by creating pieces that will last in your wardrobe.
If you receive an item that you believe is faulty please contact us immediately. Sale items are not eligible for return, exchange or store credit, including items sold at promotional discount.
Please contact our customer service at hello@commonstitch.com.au with 'RETURN' in the title should you have any queries regarding this. If your garment is deemed a return due to a fault please be aware that the customer is responsible for return shipping costs.
If you receive an item that you believe is faulty please contact us immediately. Sale items are not eligible for return, exchange or store credit, including items sold at promotional discount.
Refunds | Digital Products
Please note that our digital products are non-refundable due to the nature of their delivery. Each digital product provides access to e-materials comprised of patterns, instructions, video lessons, and other relevant files. These digital materials are non-refundable. These products also cannot be transferred into another user's name, and must stay linked to the email address used during checkout.
Refunds | Gift Cards
Gift cards are non-refundable. They can be used for up to 24 months. All gift cards are sent digitally to the provided email address at time of checkout.
Please contact our customer service at hello@commonstitch.com.au with 'RETURN' in the title should you have any queries regarding this. If your garment is deemed a return due to a fault please be aware that the customer is responsible for return shipping costs.