Shipping + Returns

 

Shipping

Common Stitch ships anywhere within Australia and New Zealand. For any international orders or queries, please contact our customer service at hello@commonstitch.com.au

As we try to create as little waste as possible and to decrease the amount of fast-fashion waste sent to landfill every year, we do not make the completed garments until they are ordered. Please see below for estimated shipping times;

Digital Patterns: Available via immediate download
Paper Patterns: Shipped within 1-2 business days
Sewing Kits: Shipped within 1-2 business days
Completed Garments: As these are made-to-order for your specific requirements and fabric preferences, please allow for 5-10 business days maximum make time, before shipping.

All of our items are hand made in Australia, in our Brisbane + Sunshine Coast studios.
 

Returns

We ask that you please think-before-you-buy with Common Stitch. As all of our products are custom made-to-order we do not accept returns or exchanges unless the garment has a fault. We are a brand that is trying to spread our knowledge around sustainable fashion choices by creating pieces that will last in your wardrobe.

Please note that our digital products are non-refundable due to the nature of their delivery. If you receive an item that you believe is faulty please contact us immediately. Sale items are not eligible for return, exchange or store credit, including items sold at promotional discount.

Please contact our customer service at hello@commonstitch.com.au with 'RETURN' in the title should you have any queries regarding this. If your garment is deemed a return due to a fault please be aware that the customer is responsible for return shipping costs.